Cancellation and Refund Policy

Cancellation, Refund & Return Policy

At SCY CCTV World, we aim to ensure complete customer satisfaction with our products and services. Please review our policy below for cancellations, refunds, and returns.

1. ❌ Order Cancellation

You may request to cancel your order within a limited time after placing it.

• Cancellation requests must be made as early as possible
• Once the order is processed, dispatched, or installation is scheduled, cancellation may not be possible
• To cancel, please contact our support team immediately

2. 💰 Refund Policy

• Refunds will be processed within 3–7 business days after approval
• The refund will be credited to the original payment method
• Processing time may vary depending on your bank or payment provider

3. 📦 Returns Policy

To be eligible for a return:

• Items must be unused, in original condition, and with original packaging
• Return requests must be made within a reasonable time after delivery

Note:

• Return shipping costs are the responsibility of the customer
• If the product is defective, damaged, or incorrect, we will cover return/replacement

4. 🛠️ Service & Installation Terms

• Installation charges (if applicable) are non-refundable once service is completed
• For AMC and service-based plans, refunds are subject to terms agreed at the time of purchase

5. 📞 Contact Us

For any questions regarding cancellations, refunds, or returns, please contact us:

SCY CCTV World
📱 Mobile: +91 9533799933
📧 Email: support@scycctvworld.in
📍 Location: Near Garda Suzuki Showroom, Govindaraja Puram, Ashok Nagar, Tirupati, Andhra Pradesh – 517501